Accelerating Financial Account Verification for Business Clients

Flip for Business, a bulk disbursement product used for payroll, refunds, and bulk transactions, required new clients to go through entirely manual KYC and KYB verification. Identity documents and business agreements were reviewed by hand, and contracts were physically signed. The process took close to a week before a client could actually use any features, creating significant drop-off between sign-up and activation.

1. Step 01
   Journey Mapping

   Mapped the full onboarding and verification journey to identify where manual handoffs caused delays.

2. Step 02
   Solution & Tools Exploration

   Collaborated with engineer to evaluate multiple KYC, KYB, and digital signature vendors and analyze the feasibility to implement.

3. Step 03
   Cross-Functional Implementation

   Worked with sales, business, legal, and finance to finalize the document verification flow and digitalize the contract signing process.

A digitalized KYC/KYB verification and contract signing flow that eliminated the manual document processing bottleneck, replacing a week-long back-and-forth with an automated verification pipeline and digital signature. Clients go from sign-up to feature-ready in under 24 hours.