Automating Clinical Workflow with Efficiency & Accuracy
Creating an end-to-end solution that does more so clinicians can focus on things that matter.
What we were actually solving
Every new clinician required a founder or salesperson on-site to teach them how to adopt the tool. There was no self-serve path, and the one onboarding flow that existed every specialization from oncology and orthopedic practices the same. The product also focused more on promoting structured notes generation than highlighting the pain point of the whole end-to-end workflow.
How we got there
- Step 01Journey Mapping
Mapped the clinician onboarding journey end-to-end across different specialties.
- Step 02In-Platform Guidance
Designed an embedded guided experience replacing the on-site walkthrough.
- Step 03Specialty-Aware Flows
Built specialized notes format and coding for oncology, orthopedic, and other specialities.
- Step 04EHR Integration
Integrated notes, coding, and billing into existin EHR/EMR for a seamless organizational workflow
What shipped
Self-serve onboarding that moves along with the pace of the clinicians, paired with specialty-aware customization. Combined with EHR integration and coding/billing automation, the product crossed from 'requires a human to install' to 'installs itself.'